AA Game's Privacy Policy — Your data is safe with us

1. Introduction

AA Game ("we", "us", "platform") takes user privacy very seriously. This Privacy Policy explains what personal information we collect when you use the aagame.im website or its associated apps, how we collect it, the purposes for which it is used, and how we keep it secure.

Our Privacy Policy is built in accordance with international data protection standards (GDPR). We believe you should have full control over your personal information — and this policy reflects that commitment.

For any questions or concerns, please contact our data protection team: privacy@aagame.im

2. What Data We Collect

AA Game collects several types of information. The full breakdown is listed below:

Personally Identifiable Information

Financial Information

• Mobile Banking Number (bKash, Nagad, Rocket)
• Transaction history and amounts
• Deposit and withdrawal records

Usage data

• Login time and device information
• IP Address & Browser Information
• Gaming History & Betting Patterns
• Time spent on the platform

3. How We Collect Data

AA Game collects your information in several ways:

• Directly from You: During registration, KYC verification, customer support interactions, and payment processing.
• Automatically: Via cookies, log files, and tracking technologies during website browsing.
• From Payment Providers: Limited information from mobile banking services for transaction verification.
• From Identity Verification Services: From authorized verification agencies as required by law during the KYC process.

4. Purpose of Data Use

The information we collect is used for the following purposes:

• Account management: To ensure registration, verification, login security, and account protection.
• Payment processing: To process deposits and withdrawals securely and to prevent fraud.
• Legal compliance: To comply with gaming license requirements, anti-money laundering laws, and age verification obligations.
• Customer Support: To address your questions and complaints, and to provide you with tailored support.
• Platform Improvement: To analyze user experience and improve our services.
• Responsible gaming: To detect unusual gaming patterns and provide support to members.
• Marketing Communications: To send you relevant offers and promotions, only with your consent.

We never use your information beyond the purposes stated above. Should we need to use it for any new purpose, your consent will be obtained in advance.

5. Data Sharing Policy

AA Game does not sell your personal information. However, limited data may be shared in the following circumstances:

• Payment providers: Only the information strictly necessary to process transactions.
• KYC Verification Provider: To authorized agencies for age and identity verification.
• Legal Authority: In response to a court order or valid request from a regulatory authority.
• Fraud prevention: With security agencies for investigating fraudulent activity.

6. Data Security Measures

AA Game has implemented multiple technical and organizational measures to protect your information:

• SSL-256 Encryption: All data transfers are secured with the highest standard of encryption.
• Firewall protection: Multi-layer firewalls prevent unauthorized access.
• Two-factor authentication: OTP verification for account login.
• Regular Audits: Regular system audits conducted by independent security experts.
• Staff Training: Staff who handle customer data undergo rigorous privacy training.
• Breach Response Plan: In the event of a data breach, the affected user will be notified within 72 hours.

7. Cookie Policy

AA Game uses cookies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

You have the right to reject all cookies except essential ones. You can delete or disable cookies at any time through your browser settings. However, disabling certain cookies may limit some features of the platform.

8. Your Rights

You have the following rights regarding your personal information:

To exercise any of your rights privacy@aagame.im— email us and we'll respond to your request within 30 days.

9. Children's Privacy

AA Game is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that a minor has used AA Game, their information will be deleted immediately and the account will be closed. If you are aware of any account belonging to a minor, please let us know.

10. Data Retention Period

Different retention periods apply depending on the type of data:

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Transaction Records: Minimum 7 years (as required by financial regulations).
• KYC documents: 5 years after account closure.
• Support Conversations: 2 Years.
• Log Files: 90 Days.
• Marketing Consent Records: Retained for 3 years as evidence even after consent is withdrawn.

After the specified retention period, data is securely deleted or anonymized.

11. Privacy Policy Changes

AA Game reserves the right to update this Privacy Policy as needed. Any changes will follow the process outlined below:

• You will be notified by email at least 30 days before any significant changes take effect.
• The "Last Updated" date at the top of the page will be revised.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you disagree with the changes, you may close your account and withdraw your balance.

12. Contact

For any questions, complaints, or data-related requests regarding our Privacy Policy, please contact us:

• Data Protection Email: privacy@aagame.im
• General Support: support@aagame.im
• Response time: Typically within 3–5 business days.

We take every privacy-related request seriously and work to resolve it as quickly as possible.